Rehabilitation Clinical Support Associate-FT Float

IU Health • Indianapolis, IN

6d • Onsite

About The Position

The Rehabilitation Clinical Support Associate oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. This full-time float role supports nine clinic locations, with most work focused at the South and Eagle Highlands clinics. The employee must be flexible to work at any location, and last-minute changes to shift times or assigned locations may occur based on staffing needs.

The schedule is Monday through Thursday, 7:15 a.m. to 6:15 p.m., and Friday, 7:15 a.m. to 4:15 p.m. The role includes patient account resolution, registration and scheduling, financial and demographic record collection, insurance-related coordination, patient and visitor communication, and participation in departmental operations and improvement activities. The associate also supports department supplies, safety and regulatory compliance, and productivity, quality, and service standards.

Requirements

• High school diploma or GED.
• Basic proficiency in Microsoft Office, including Word, PowerPoint, Excel, and Teams.

Nice To Haves

• Zero to three years of customer service or medical experience desired.
• At least one year of medical office experience, or a combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology.

Responsibilities

• Oversee patient flow from entry to destination and ensure timely, accurate, and professional service delivery.
• Resolve patient accounts accurately and promptly.
• Collect information to generate complete and accurate financial and demographic records.
• Verify insurance, obtain prior authorization, and coordinate benefits.
• Communicate with payers and patients to confirm financial information.
• Register patients accurately and schedule recurring appointments.
• Answer incoming calls and direct patients and visitors appropriately.
• Participate in departmental operations and performance-improvement activities.
• Comply with infection control requirements, equipment training, regulatory standards, and safety programs.
• Order, distribute, and maintain department supplies.
• Meet productivity, quality, and service standards to support departmental goals.

Benefits

• 401(k) retirement savings with employer match.
• Tuition reimbursement.
• Employee Assistance Program counseling at no cost.
• Healthy Results team member wellness programs, with participation points contributing toward a biweekly financial incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED