Rehabilitation Clinical Support Associate

Indiana University Health System•Indianapolis, IN

4d•Onsite

About The Position

This full-time position in the Rehab Admin department at IU Health Methodist Hospital oversees patient flow from point of entry to destination and ensures timely, accurate, and professional services. It is responsible for timely and accurate resolution of patient accounts, including gathering information to create accurate financial and demographic records, verifying insurance, obtaining prior authorization, and coordinating benefits. The associate communicates with payers and patients to obtain accurate financial information. The role also involves registering patients, scheduling recurring appointments, answering incoming calls, and directing patients and visitors appropriately. The associate participates in department operations and required performance-improvement activities, as well as infection-control, equipment-training, regulatory-compliance, organizational-safety, and fire-safety programs. The position orders, distributes, and maintains designated department supplies and follows departmental productivity, quality, and service standards in support of operational goals. The position is full-time, 40 hours per week, with a Monday–Friday schedule of 8:30 AM–5:00 PM. Hours are subject to change.

Requirements

High school diploma or GED.
Basic proficiency in MS Office, including Word, PowerPoint, Excel, and TEAMS.

Nice To Haves

0–3 years of customer service or medical experience desired.
At least one year of medical office experience, or a combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology preferred.

Responsibilities

Oversee patient flow from point of entry to destination and provide timely, accurate, and professional services.
Resolve patient accounts accurately and promptly.
Obtain information needed to create accurate financial and demographic records.
Verify insurance, obtain prior authorization, and coordinate benefits.
Communicate with payers and patients to obtain accurate financial information.
Register patients accurately and schedule recurring appointments.
Answer incoming calls and direct patients and visitors appropriately.
Participate in department operations and required performance-improvement activities.
Participate in infection-control, department equipment-training, regulatory-compliance, organizational-safety, and fire-safety programs.
Order, distribute, and maintain designated department supplies.
Adhere to departmental productivity, quality, and service standards.