Rehabilitation Clinical Support Associate - Riley - PRN

IU Health • Indianapolis, IN

4d • Onsite

About The Position

The Rehabilitation Clinical Support Associate oversees patient flow from entry to destination and provides timely, accurate, and professional service. The role helps resolve patient accounts and may gather information needed to create accurate financial and demographic records, verify insurance, obtain prior authorization, and coordinate benefits. The associate communicates with payers and patients about financial information; registers patients; schedules recurring appointments; answers incoming calls; and directs patients and visitors appropriately.

The position supports department operations and performance improvement activities, follows infection-control, equipment-training, regulatory-compliance, organizational-safety, and fire-safety programs, and orders, distributes, and maintains designated department supplies. The associate adheres to departmental productivity, quality, and service standards. This role supports the Cochlear Implant team at Riley Hospital and is listed as PRN, with support needed through April 2027 during weekday clinic hours.

Requirements

• High school diploma or GED.
• Office experience required.
• Basic proficiency in MS Office, including Word, PowerPoint, Excel, and Teams.

Nice To Haves

• 0–3 years of customer service or medical experience desired.
• Minimum one year of medical office experience, or a combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology preferred.

Responsibilities

• Oversee patient flow from point of entry to destination.
• Resolve patient accounts accurately and promptly.
• Obtain information for accurate financial and demographic records.
• Verify insurance, obtain prior authorization, and coordinate benefits as applicable.
• Communicate with payers and patients to establish accurate financial information.
• Register patients accurately.
• Schedule recurring appointments.
• Answer incoming calls and direct patients and visitors appropriately.
• Participate in department operations and required performance-improvement activities.
• Participate in infection-control, department equipment-training, regulatory-compliance, organizational-safety, and fire-safety programs.
• Order, distribute, and maintain designated department supplies.
• Meet departmental productivity, quality, and service standards.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED