Rehabilitation Clinical Support Associate

IU Health • Indianapolis, IN

4d • Onsite

About The Position

The Rehabilitation Clinical Support Associate oversees patient flow from point of entry to destination, ensuring timely, accurate, and professional service. The role supports timely and accurate resolution of patient accounts by gathering information for financial and demographic records, verifying insurance, obtaining prior authorizations, and coordinating benefits. The associate communicates with payers and patients to ensure accurate financial information.

Responsibilities also include registering patients, scheduling recurring appointments, answering incoming calls, and directing patients and visitors appropriately. The position participates in department operations and performance-improvement activities, and supports infection control, equipment training, regulatory compliance, organizational safety, and fire-safety programs. The associate orders, distributes, and maintains designated department supplies and adheres to productivity, quality, and service standards that support operational goals.

This is a full-time, 40-hour-per-week position in the Rehab Admin department at IU Health Methodist Hospital. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; hours are subject to change.

Requirements

• High school diploma or GED.
• Basic proficiency in MS Office, including Word, PowerPoint, Excel, and Teams.

Nice To Haves

• 0–3 years of customer service or medical experience desired.
• At least one year of medical office experience, or a combination of extensive customer-service work experience and education in insurance verification, patient registration, and medical terminology, preferred.

Responsibilities

• Oversee patient flow from point of entry to destination and provide timely, accurate, and professional service.
• Resolve patient accounts accurately and promptly.
• Obtain information needed to create accurate financial and demographic records.
• Verify insurance, obtain prior authorizations, and coordinate benefits.
• Communicate with payers and patients to achieve accurate financial information.
• Register patients accurately and schedule recurring appointments.
• Answer incoming calls and direct patients and visitors appropriately.
• Participate in department operations and required performance-improvement activities.
• Participate in infection-control, department equipment training, regulatory compliance, organizational safety, and fire-safety programs.
• Order, distribute, and maintain designated department supplies.
• Meet departmental productivity, quality, and service standards in support of operational goals.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED