Rehabilitation Clinical Support Associate-PRN/Float

Indiana University Health System•Indianapolis, IN

12d•Onsite

About The Position

The Rehabilitation Clinical Support Associate oversees patient flow from entry to destination and helps ensure timely, accurate, and professional service delivery. The role is PRN/float, with a maximum of 24 hours per week, and requires flexibility to work at any of nine clinic locations. The schedule is Monday through Thursday, 7:15 a.m. to 6:15 p.m., and Friday, 7:15 a.m. to 4:15 p.m. The position supports patient accounts and registration, insurance verification and authorization, scheduling, communications, departmental operations, and supply management while meeting productivity, quality, and service standards.

Requirements

High school diploma or GED.
Basic proficiency in MS Office, including Word, PowerPoint, Excel, and TEAMS.
Flexibility to work at any of nine clinic locations.

Nice To Haves

0–3 years of customer service or medical experience desired.
At least one year of medical office experience, or a combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology preferred.

Responsibilities

Oversee patient flow from entry to destination and support timely, accurate, and professional service delivery.
Resolve patient accounts accurately and promptly.
Collect information to create complete and accurate financial and demographic records.
Verify insurance, obtain prior authorization, and coordinate benefits.
Communicate with payers and patients to confirm financial information.
Register patients accurately and schedule recurring appointments.
Answer incoming calls and direct patients and visitors appropriately.
Participate in departmental operations and performance-improvement activities.
Comply with infection-control practices, equipment training, regulatory standards, and safety programs.
Order, distribute, and maintain department supplies.
Meet productivity, quality, and service standards that support departmental goals.