Rehabilitation Clinical Support Associate-FT Float

Indiana University Health System • Indianapolis, IN

4d • Onsite

About The Position

The Rehabilitation Clinical Support Associate oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. The role supports patient accounts, financial and demographic records, insurance verification, prior authorization, coordination of benefits, registration, scheduling, and communications with payers and patients. It also supports departmental operations, performance improvement, safety, infection control, supply management, and service standards.

This is a full-time float position serving nine clinic locations, with work focused mostly at the South and Eagle Highlands clinics. The associate must be flexible to work at any location. The stated schedule is Monday through Thursday, 7:15 a.m.–6:15 p.m., and Friday, 7:15 a.m.–4:15 p.m. Last-minute changes to shift times or assigned locations may occur based on staffing needs.

Requirements

• High school diploma or GED.
• Basic proficiency in MS Office, including Word, PowerPoint, Excel, and Teams.

Nice To Haves

• Zero to three years of customer service or medical experience is desired.
• Minimum one year of medical office experience, or a combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology, is preferred.

Responsibilities

• Oversee patient flow from entry to destination and ensure timely, accurate, and professional service delivery.
• Resolve patient accounts accurately and promptly.
• Collect information to generate complete and accurate financial and demographic records.
• Verify insurance, obtain prior authorization, and coordinate benefits.
• Communicate with payers and patients to confirm financial information.
• Register patients accurately and schedule recurring appointments.
• Answer incoming calls and direct patients and visitors appropriately.
• Participate in departmental operations and performance-improvement activities.
• Comply with infection-control practices, equipment training, regulatory standards, and safety programs.
• Order, distribute, and maintain department supplies.
• Meet productivity, quality, and service standards to support departmental goals.

Benefits

• 401(k) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program counseling at no cost
• Team-member wellness programs with points that contribute toward a biweekly financial incentive

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED