Rehabilitation Clinical Support Associate - Riley - PRN

Indiana University Health System•Indianapolis, IN

3d•Onsite

About The Position

The Rehabilitation Clinical Support Associate supports the Cochlear Implant team at Riley Hospital. This PRN position will help support the clinic through April 2027, Monday through Friday between 7:30 a.m. and 4:00 p.m., with no weekends or holidays. The role oversees patient flow from arrival to destination and provides timely, accurate, and professional service. It also supports accurate and timely resolution of patient accounts by gathering information for financial and demographic records, verifying insurance, obtaining prior authorizations, coordinating benefits, and communicating with payers and patients. The associate registers patients, schedules recurring appointments, answers incoming calls, and directs patients and visitors. The role also participates in department operations and performance-improvement activities; completes infection-control, equipment-training, regulatory-compliance, organizational-safety, and fire-safety programs; and orders, distributes, and maintains designated department supplies. The position is expected to meet departmental productivity, quality, and service standards.

Requirements

High school diploma or GED.
Basic proficiency in MS Office, including Word, PowerPoint, Excel, and Teams.
Office experience required.

Nice To Haves

Zero to three years of customer service or medical experience desired.
At least one year of medical office experience, or a combination of extensive customer-service work experience and education in insurance verification, patient registration, and medical terminology preferred.

Responsibilities

Oversee patient flow from point of entry to destination and ensure timely, accurate, and professional service.
Help resolve patient accounts accurately and promptly.
Obtain information needed to create accurate financial and demographic records.
Verify insurance, obtain prior authorizations, and coordinate benefits.
Communicate with payers and patients to obtain accurate financial information.
Register patients accurately and schedule recurring appointments.
Answer incoming calls and direct patients and visitors appropriately.
Participate in department operations and required performance-improvement activities.
Participate in infection-control, department equipment-training, regulatory-compliance, organizational-safety, and fire-safety programs.
Order, distribute, and maintain designated department supplies.
Meet departmental productivity, quality, and service standards.