Rehab Front Office Associate

FORTE' SPORTS MEDICINE & ORTHOPEDICS • Carmel, IN

4d • Onsite

About The Position

Forté Sports Medicine & Orthopedics is seeking a full-time Rehab Front Desk Associate for its Physical and Occupational Therapy office in Carmel, Indiana. The role is the first point of contact for therapy patients and helps create a welcoming, positive patient experience while supporting the clinic’s daily administrative and operational needs. Duties include patient registration, check-in and check-out, insurance verification, payment collection, scheduling support, and maintaining accurate patient records. Occasional travel between rehab clinic locations in Greenwood, Noblesville, and Carmel may be required based on business needs.

Forté is a physician-owned orthopedic and sports medicine practice that has served athletes and active individuals throughout Central Indiana for more than 40 years. The organization describes its mission as being “the best place to get care and the best place to give care.”

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Legally authorized to work in the United States.
• Outstanding customer service and patient relations skills.
• Strong attention to detail and organizational abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a busy clinical environment.
• Strong problem-solving and time management skills.
• Ability to work collaboratively with providers, therapists, and support staff.
• Proficiency with computers, email, phones, scheduling systems, and healthcare software applications.

Nice To Haves

• Previous healthcare experience.

Responsibilities

• Welcome patients and visitors in a friendly, professional, and caring manner.
• Deliver exceptional customer service and serve as a positive representative of Forté.
• Register patients and manage check-in and check-out processes.
• Verify insurance and patient demographic information.
• Collect patient payments and process transactions accurately.
• Answer phones and assist patients with questions and appointment-related needs.
• Enter and maintain accurate patient information in electronic medical record and practice management systems.
• Send, receive, and distribute patient-related documentation and communications.
• Reconcile patient payments and prepare daily batches.
• Collaborate with physical therapists, occupational therapists, physicians, and administrative teams.
• Support daily clinic operations and help ensure a positive patient experience.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) with employer contribution.
• 401(k) with Safe Harbor match.
• Generous paid time off and paid holidays.
• Company-paid life, AD&D, and long-term disability insurance.
• Short-term disability, accident, critical illness, and hospital indemnity coverage.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED