Front office Associate

RAYUS Radiology•Blaine, MN

7d•$17 - $23

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals. The role answers phones, schedules appointments, and greets and registers patients in a cheerful, professional, and sincere manner. It is part-time, working Monday and Wednesday from 9:00 a.m. to 2:00 p.m., and every other Friday and Saturday from 7:30 a.m. to 3:00 p.m. The Front Office Associate supports patient registration, scheduling, and insurance processes. Duties include checking in patients and processing payments, answering and directing calls, coordinating communication between patients and imaging technologists, maintaining the lobby and office supplies, sending patient imaging electronically, confirming appointments and explaining preparation instructions, and faxing or scanning records. The role also coordinates transportation and accommodations when appropriate, enters and verifies exam orders, schedules referrals and walk-ins, obtains authorizations, verifies insurance, and facilitates Release of Information requests according to company guidelines.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer phones and handle calls efficiently and in a friendly manner; direct calls appropriately for Center Team Members.
Serve as a liaison between imaging technologists and waiting patients, relaying scanner status and other clinic information.
Keep the front office lobby organized, including magazines and coffee supplies, and assist with general office cleanup.
Order office supplies as needed and maintain supplies of patient information sheets.
Push patient imaging through electronic interfaces.
Make patient appointment confirmation calls and provide preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders and verify that orders match exam schedules.
Schedule referrals and ensure that proper authorizations are obtained.
Schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an up-to-date, accurate database of current and potential referring physicians.
Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed before appointments.
Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies according to company guidelines.
Complete other tasks and projects as assigned.

Benefits

Medical insurance (based on eligibility).
Dental insurance (based on eligibility).
Vision insurance (based on eligibility).
401(k) with company match (based on eligibility).
Life insurance (based on eligibility).
Disability insurance (based on eligibility).
Tuition reimbursement (based on eligibility).
Adoption assistance (based on eligibility).
Pet insurance (based on eligibility).
PTO (based on eligibility).
Holiday pay (based on eligibility).
DailyPay availability; implementation is contingent upon an initial set-up period.