Regular Collections Clerk I

Old Dominion Freight Line•Thomasville, NC

13d

About The Position

The Regular Collections Clerk I resolves issues preventing payment from customers and their logistics agents, pay agents, brokers, or freight forwarders, and coordinates collection of funds. The role manages a predetermined queue of accounts, communicates with assigned accounts about past-due balances, and provides customer service while documenting account activity. It works with Audit, Revenue Control, NAE, and other departments to resolve disputes, correct errors and cash applications, and complete customer requests. The position is scheduled Monday through Friday on the morning shift; workdays and shifts may change based on scheduling and business needs.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office, especially Excel.
Proficiency with 10-key.
Strong typing skills; 50 words per minute preferred.
Strong interpersonal and telephone skills.

Nice To Haves

Prior collections experience preferred.

Responsibilities

Manage a predetermined queue of accounts.
Communicate regularly and promptly with assigned accounts.
Oversee past-due accounts with a wide range of balance sizes.
Provide excellent customer service to all accounts.
Record all actions taken on accounts in electronic notes.
Contact customers by telephone or email to resolve disputes involving past-due invoices.
Follow up with Audit to ensure identified errors are corrected in a timely manner.
Review check applications and refunds for correct cash application.
Follow up with Revenue Control to ensure cash application corrections are completed.
Communicate special customer needs to other departments and follow up on task completion.
Prepare spreadsheets or other customized documents to facilitate collection of funds.
Send customers aging information, documents, invoice recaps, and related information.
Coordinate collection efforts with NAE after disputes and errors have been resolved.
Review statements and daily shipment status reports for accuracy.
Recommend credit removal for nonpayment or slow payment.
Process credit card payments.

Benefits

Health benefits, including a zero-premium medical plan for employee-only coverage.
Vision and dental coverage.
Short-term and long-term disability.
Flexible Spending Accounts.
401(k) retirement plan with company match and an additional discretionary company match opportunity.
Life insurance.
Wellness program.
Tuition reimbursement for drivers and technicians.
Training and growth opportunities to build a career.
Opportunities to advance through a promote-from-within philosophy.
National career opportunities at more than 260 service centers.