Receptionist / Collections Clerk

CareOne•Springfield, NJ

13d

About The Position

Partners Pharmacy is seeking a Receptionist / Collections Clerk to provide professional front desk and administrative support while assisting with accounts receivable and collections. The role serves as a first point of contact for visitors, customers, vendors, and employees and helps maintain accurate account records and timely collection documentation. The position reports to the Collections Manager.

Requirements

High school diploma or equivalent required.
Strong Microsoft Excel and analytical skills.
Proficiency with Microsoft Office and email.
Excellent attention to detail, organization, and written and verbal communication skills.
Professional and courteous telephone manner.
Ability to handle sensitive information confidentially.
Ability to prioritize responsibilities, meet deadlines, and work independently and as part of a team.

Nice To Haves

Previous experience in reception, customer service, collections, accounts receivable, or administrative support.
Experience with accounting, billing, or accounts receivable systems.

Responsibilities

Greet and assist visitors, customers, vendors, and employees professionally and courteously.
Answer, screen, and direct incoming calls and accurately relay messages.
Receive, sort, distribute, and process mail and correspondence.
Maintain an organized and welcoming reception area.
Assist with scheduling appointments, meetings, and other administrative activities.
Provide administrative support to management and other departments.
Protect confidential patient, employee, and financial information.
Maintain the portfolio of accounts assigned to third-party collection agencies.
Refer designated accounts to third-party agencies and promptly provide required documentation.
Review account balances, payment histories, and supporting records.
Accurately document collection activities, customer communications, and payment commitments.
Prepare collection letters and introduction packets for mailing.
Keep collection records organized and support timely follow-up.