Credit - Collections Clerk I

MiniMed•San Antonio, TX

4d•$30,000 - $52,000•Onsite

About The Position

MiniMed is seeking a Credit - Collections Clerk I to support insurance collections and the financial health of the organization while helping provide a positive patient experience. The role follows prescribed procedures and standard healthcare guidelines to pursue collection activities, including rebilling, appeals, and recovery of denied or short-paid claims. It verifies patient- and payor-related statements and other healthcare financial accounting records, enters data into computer systems, compiles data, and prepares reports. The clerk may reconcile records with PFS team members and leaders, communicate with vendors, customers, and health plan representatives, recommend actions to resolve discrepancies, and investigate questionable data. The position executes established departmental objectives and assignments with effects on immediate operations, the revenue cycle, and company-wide finances. It follows up on open claim balances with third-party payors, researches and resolves account issues, responds to internal and external inquiries, and researches or initiates refund requests and bad-debt write-off procedures when appropriate. This is a full-time, on-site position in San Antonio, Texas, scheduled five days a week for 40 hours. MiniMed offers a competitive salary and flexible benefits package. The listed U.S. salary range is $30,000–$52,000, and the position is eligible for a short-term incentive. Regular employees working at least 20 hours per week are eligible for benefits, subject to the stated terms and exclusions.

Requirements

High school diploma or equivalent.
1–2 years of relevant collections and/or customer service experience.
Knowledge of Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs).
Ability to prioritize, solve problems, and multitask.

Nice To Haves

Basic knowledge and understanding of insurance processes, terminology, and requirements.
Associate’s or bachelor’s degree in a related field.
Strong analytical and problem-solving skills.
Microsoft Office proficiency, including PowerPoint and Excel.
Ownership.
Negotiation and empathy.
Strong attention to detail.
Time-management skills.
Written and verbal communication skills.
Root Cause Analysis (RCA) knowledge.
Familiarity with deadline-driven environments.
Experience in a fast-paced collections environment or with collections agencies.

Responsibilities

Follow prescribed procedures and standard healthcare guidelines for insurance collection activities.
Follow up on denied or short-paid claims through rebilling, appeals, and recovery activities.
Verify the accuracy of patient- and payor-related statements and other healthcare financial accounting documentation or records.
Enter data into computer systems using defined resources and programs; compile data and prepare reports.
Reconcile records with PFS team members and leaders as needed.
Communicate with external vendors and customers, including health plan and payor representatives.
Recommend actions to resolve discrepancies and investigate questionable data.
Execute established departmental objectives and assignments affecting immediate operations, the revenue cycle, and company-wide fiscal results.
Initiate follow-up with third-party payors regarding open claim balances, including written and verbal inquiries.
Analyze and resolve account issues.
Manage internal and external customer or business inquiries about account status and history.
Research issues with payors or patients and conduct follow-up calls; initiate conference calls between insurance carriers and patients to resolve concerns.
Research and initiate refund requests for payor or patient overpayments.
Determine when claims or accounts are uncollectable; recommend and initiate bad-debt write-off procedures.

Benefits

Competitive salary and flexible benefits package.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account access.
Healthcare Flexible Spending Account access.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Incentive plans, including eligibility for a Short Term Incentive (STI).
401(k) plan with company match.
Short-term disability coverage.
Paid time off and holidays.
Employee Stock Purchase Plan participation.
Employee Assistance Program access.
Eligible employees may receive access to a Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements.