Credit and Collections Analyst I

Rheem Manufacturing Company • Houston, TX

4h • Onsite

About The Position

The Credit and Collections Analyst is responsible for reviewing, analyzing, and collecting accounts receivable for assigned customers in accordance with company credit and collection policies. The role works in a fast-paced, goal-oriented collections department and primarily supports an assigned multifamily customer portfolio. It provides customer service on account reconciliations, collection and credit-hold matters, and resolving client discrepancies, while helping reduce delinquency and protect Century’s interests through timely collection actions and decisions.

The analyst collaborates with Sales and other internal and external customers, maintains effective working relationships, and performs administrative responsibilities related to third-party platforms. The position also supports the Accounts Receivable Department and Credit Manager through other assigned tasks. Rheem identifies competencies for the role under “Leading Self,” including adapting, business understanding, collaboration, effective communication, continuous improvement, customer orientation, self-development, results focus, influencing, relationship management, managing work, and problem solving and decision making. Equivalent combinations of education, experience, and skills may supplement the stated minimum requirements.

Requirements

• 2–4 years of experience in the multifamily industry or high-volume commercial collections.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to prioritize, work well under deadlines, and manage multiple responsibilities.
• Ability to analyze, summarize, and compile data.
• Knowledge of billing and collections procedures.
• Strong attention to detail and a goal-oriented approach.
• Commitment to excellent customer service.
• Excellent written and verbal communication abilities.
• Exceptional interpersonal skills.
• Reliability.

Nice To Haves

• Demand, lien notice, and filing experience.
• Accounts Receivable knowledge or experience.
• Experience with Prophet21.
• Bilingual ability.

Responsibilities

• Place high-volume collection calls and submit correspondence in a fast-paced, goal-oriented collections department.
• Provide customer service regarding accounting reconciliations, collection and credit-hold matters, and resolution of client discrepancies.
• Monitor and maintain an assigned primarily multifamily customer portfolio through collection efforts and administrative responsibilities relating to third-party platforms.
• Reduce delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department and Credit Manager.
• Enlist Sales’ efforts when necessary to accelerate the collection process.
• Communicate and follow up effectively and promptly with the Sales department regarding customer accounts.
• Establish and maintain effective, cooperative working relationships with internal and external customers.
• Protect Century’s best interests through timely collection actions and decision making, including demand letters and lien perfections.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed