Credit and Collections Associate

Bertelsmann-Jobs • Westminster, MD

2d • $40,000 - $42,000 • Remote

About The Position

Bertelsmann Global Business Services is seeking a detail-oriented Credit & Collections Associate to manage customer accounts, evaluate creditworthiness, monitor outstanding balances, and support timely payment collection. The role involves reviewing credit applications, maintaining accurate account records, resolving billing issues, following up on overdue accounts, and collaborating with internal teams to reduce credit risk. The position is described as a remote opportunity, with potential hybrid work opportunities. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. EST. The salary range is $40,000–$42,000 per year, with possible additional annual compensation contingent on company results and awarded at the company’s sole discretion.

The associate reviews credit-held orders, responds to customer inquiries by phone and email, investigates claims, and processes appropriate debit, credit, or denial adjustments. They research and resolve account inquiries, maintain payment histories and account status updates, analyze account activity and credit exposure, and assess customer financial information to evaluate risk and recommend actions. The role also includes negotiating payment arrangements and reconciliations within established guidelines, recommending collection strategies, documenting account maintenance and write-offs when necessary, and escalating complex situations to management.

The position offers a collaborative team environment, exposure to varied clients and business challenges, and opportunities to develop financial, analytical, and customer-service skills through ongoing learning and professional growth.

Requirements

• High school diploma or equivalent required.
• Previous experience in collections, accounts receivable, customer service, or another related field.
• Strong verbal and written communication skills.
• Customer-focused approach and ability to build productive relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort making informed decisions and providing thoughtful recommendations.
• Intermediate Excel skills and proficiency with Outlook.
• Familiarity with credit, collections, and financial account management practices.
• Strong organizational skills, including managing follow-ups, tracking outstanding items, and maintaining timely reminders.
• Availability to work Monday through Friday from 8:30 a.m. to 5:00 p.m. EST.

Nice To Haves

• SAP experience is a bonus.
• Knowledge of credit and bankruptcy regulations is preferred.

Responsibilities

• Review and process credit-held orders throughout the day to ensure timely resolution.
• Respond promptly to customer inquiries received by phone and email.
• Investigate claims and process appropriate debit, credit, or denial adjustments.
• Research and resolve internal and external customer account inquiries.
• Build positive relationships with customers across assigned territories.
• Maintain accurate account records, payment history, and status updates.
• Analyze account activity and credit exposure to support informed credit decisions.
• Assist with account maintenance and documentation for write-offs when necessary.
• Assess customer financial information to evaluate risk and recommend appropriate actions.
• Negotiate payment arrangements and account reconciliations within established guidelines.
• Collaborate with customers to resolve outstanding balances and account discrepancies.
• Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate.
• Escalate complex situations and potential concerns to management when needed.
• Stay current with technology, tools, and best practices that improve efficiency and customer service.
• Support additional projects and responsibilities as business needs evolve.

Benefits

• Potential hybrid work opportunities.
• Collaborative and supportive team environment.
• Opportunities to develop financial, analytical, and customer-service skills.
• Exposure to a variety of clients and business challenges.
• Ongoing learning and professional growth opportunities.
• Potential additional annual compensation contingent on company results and awarded at the company’s sole discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED