Credit and Collections Associate

Penguin Random House US • Westminster, MD

1d • Remote

About The Position

Bertelsmann Global Business Services is seeking a detail-oriented Credit & Collections Associate for its Shared Service Center organization. This remote opportunity involves managing customer accounts, evaluating creditworthiness, monitoring outstanding balances, and supporting timely collection of payments. The role includes reviewing credit applications, maintaining accurate account records, resolving billing issues, following up on overdue accounts, and collaborating with internal teams to reduce credit risk. The position offers exposure to a variety of clients and business challenges, a collaborative team environment, and opportunities to develop financial, analytical, and customer-service skills. Remote work may have potential hybrid opportunities. The salary range is $40,000–$42,000 per year; additional annual compensation may be awarded depending on company results and at the company's sole discretion.

Requirements

• High school diploma or equivalent required.
• Previous experience in collections, accounts receivable, customer service, or another related field.
• Availability to work Monday through Friday from 8:30 AM to 5:00 PM EST.
• Strong verbal and written communication skills.
• Customer-focused approach and ability to build productive relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort making informed decisions and providing thoughtful recommendations.
• Intermediate Excel skills and proficiency with Outlook.
• Familiarity with credit, collections, and financial account management practices.
• Strong organizational skills, including managing follow-ups, tracking outstanding items, and maintaining timely reminders.

Nice To Haves

• SAP experience.
• Knowledge of credit and bankruptcy regulations.

Responsibilities

• Review and process credit-held orders throughout the day to ensure timely resolution.
• Respond promptly to customer inquiries received by phone and email.
• Investigate claims and process appropriate debit, credit, or denial adjustments.
• Research and resolve internal and external customer account inquiries.
• Build positive relationships with customers across assigned territories.
• Maintain accurate account records, payment history, and status updates.
• Analyze account activity and credit exposure to support informed credit decisions.
• Assist with account maintenance and documentation for write-offs when necessary.
• Assess customer financial information to evaluate risk and recommend appropriate actions.
• Negotiate payment arrangements and account reconciliations within established guidelines.
• Collaborate with customers to resolve outstanding balances and account discrepancies.
• Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate.
• Escalate complex situations and potential concerns to management when needed.
• Stay current with technology, tools, and best practices that improve efficiency and customer service.
• Support additional projects and responsibilities as business needs evolve.

Benefits

• Collaborative and supportive team environment.
• Opportunities to develop financial, analytical, and customer service skills.
• Exposure to a variety of clients and business challenges.
• Ongoing learning and professional growth opportunities.
• Remote position with potential hybrid work opportunities.
• Additional compensation may be awarded annually contingent upon company results and at the company's sole discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED