Collections Specialist I
About The Position
The Collections Specialist I preserves the credit union’s assets by managing risk and collecting on delinquent loans and negative-balance deposit accounts while maintaining member relationships. The role follows current department policies and procedures and completes duties assigned through the most current Collection Department Distribution of Duties. The specialist analyzes members’ financial situations and recommends arrangements to bring accounts current, and supports Retail employees seeking assistance with member accounts flagged by Collections. The position also performs other duties as assigned and must comply with applicable government and industry regulations, including OFAC and the Bank Secrecy Act.
Requirements
- One to three years of similar or related experience.
- High school education or GED.
- Interpersonal skills for first-level conflict resolution, relationship building, and soliciting cooperation; discussions require confidentiality, discretion, diplomacy, and tact.
- Ability to use a keyboard, computer, calculator, fax machine, copier, and telephone.
- Ability to read and understand financial statements, contracts, applications, computer printouts, manuals, and related materials.
- Ability to use Microsoft Word and Excel.
Responsibilities
- Complete assigned duties listed in the most current Collection Department Distribution of Duties while adhering to department policies and procedures.
- Analyze members’ financial situations and recommend arrangements to bring accounts current.
- Provide support to Retail employees seeking assistance with member accounts flagged by Collections.
- Perform other duties as assigned.
- Comply with government and other regulations affecting the credit union industry, including OFAC and the Bank Secrecy Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
