Collections Associate I

Sunbit • Las Vegas, NV

10d • Onsite

About The Position

Sunbit is hiring a Collections Associate for its Las Vegas, Nevada office. The role focuses on contacting customers with overdue accounts, seeking payment or negotiating installment plans, and monitoring accounts for outstanding debts. The position is hourly and requires schedule flexibility, with possible night and weekend shifts. It is based in an in-office call center and is not remote. The role also requires using a mobile device to access Sunbit systems with biometric authentication, such as FaceID or fingerprint.

Requirements

• At least 2 years of collections experience.
• Good listening skills.
• Strong communication and negotiation skills.
• Patience and stress-management skills.
• Problem-solving and critical-thinking skills.
• Friendly and helpful phone demeanor.
• Basic technical troubleshooting skills.
• Strong typing and computer skills.
• Ability to access Sunbit systems from a mobile device using biometric authentication, such as FaceID or fingerprint.

Nice To Haves

• Prior call center experience; B2B and B2C experience is a plus.

Responsibilities

• Contact customers with overdue accounts and attempt to collect the balance or negotiate an installment payment plan.
• Maintain records of contacts and attempted contacts with customers who have delinquent accounts, as well as records of payments collected.
• Submit regular reports on unpaid account status and repayment progress.
• Comply with federal and state rules and regulations governing collections.

Benefits

• $19.00 per hour, with a pay increase after 12 months.
• Tenure bonuses at 6 and 12 months.
• Gamification incentives for additional earning potential.
• Competitive pay and stock options.
• 12 days of PTO during the first year, with increases thereafter.
• Holiday pay.
• Medical, dental, vision, life, EAP, FSA, and maternity leave benefits.
• HSA and pet insurance.
• 401(k) plan with matching.
• Casual dress.
• Team events and Spirit Days.
• Mission-driven, empowered, and collaborative environment.
• State-of-the-art customer care contact center.
• Open-door policy and open office floor plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed