Collections Associate

ICEE • La Vergne, TN

11h

About The Position

The Collections Associate, referred to in the posting as a Collector, works under the supervision of the Credit Manager and represents The ICEE Company professionally and courteously. The role is responsible for contacting customers about past-due invoices and researching and reconciling open account issues, including credits, unapplied or misapplied cash, and disputes. The position also coordinates with field personnel and other departments, manages customer account holds, works with collection agencies, and reports the status of past-due accounts to management.

Requirements

• Two years of Accounts Receivable experience.
• High school diploma or equivalent.
• Ability to type 35 words per minute.
• Ability to be on the phone for 90% of the workday.
• Comfort working with JD Edwards.
• Ability to research and review customer accounts and identify and resolve issues.
• Excellent oral and written communication skills.
• Knowledge of Microsoft-based systems, including Word, Excel, and Outlook.
• Ability to make quick and accurate decisions.
• Strong interpersonal skills for communicating effectively with customers, vendors, employees, and leadership.
• Ability to manage multiple tasks with changing priorities.
• Ability to work under pressure and adapt to an ever-changing environment.

Nice To Haves

• Five years of prior Collections experience.

Responsibilities

• Contact customers regarding past-due balances and thoroughly document pertinent information.
• Communicate with field personnel about past-due invoices and disputes.
• Research and reconcile open issues, including credits, unapplied cash, misapplied cash, and disputes.
• Mail, fax, and email correspondence, including letters and statements.
• Communicate account changes and updates to the corresponding departments.
• Place and release customer account holds.
• Assign accounts to collection agencies and respond to their inquiries.
• Provide management with status updates on past-due accounts.
• Perform other essential duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED