Collections Associate

Pavion • Dallas, TX

2d

About The Position

Pavion is seeking a talented and motivated Jr AR Collections Analyst to join its shared services team. Pavion provides fire, security, and communications integration solutions, including design, installation, service, and maintenance of fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. The role focuses on accounts receivable collections, account research, reporting, customer issue resolution, and maintaining the collections and dispute-management processes.

The position requires working Monday through Friday, either 8:00 a.m. to 5:00 p.m. or 7:30 a.m. to 4:30 p.m. Eastern Time. The hourly pay range is $18.00–$25.00, with the starting rate based on qualifications, experience, education, skills, certifications, and internal equity. Pavion offers a comprehensive benefits package. Pavion is an equal opportunity/affirmative action employer and provides accommodation or assistance during the application process upon request.

Requirements

• At least 3 years of hands-on administrative support experience.
• Proficiency in Microsoft Word, Excel, and Outlook, with strong computer skills.
• Knowledge of standard office equipment.
• Demonstrated ability to provide a high level of customer service.
• Attention to detail.
• Ability to work independently.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Ability to work as part of a team and commitment to a quality environment.
• Strong sense of urgency and problem-solving skills.
• Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m. or 7:30 a.m. to 4:30 p.m. Eastern Time.

Nice To Haves

• College degree, preferably in Business Administration, Accounting, or Commerce.
• Experience supporting U.S. English-speaking customers.

Responsibilities

• Make 50 or more collection calls daily.
• Conduct account research and analysis.
• Prepare and maintain various reports.
• Maintain accurate aging reports.
• Identify and execute necessary process adjustments.
• Send statements and reminders to customers with outstanding balances.
• Reconcile accounts receivable against customer payables.
• Interact with customers to resolve outstanding issues.
• Maintain the dispute management process for related items.
• Comply with the Pavion Collections Handbook.

Benefits

• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed