Collections Associate

LendNation • Lenexa, KS

2d • Hybrid

About The Position

QCHI is hiring a Collections Associate to collect on delinquent and defaulted loans while complying with company, local, state, and federal policies, procedures, and laws. The role is based at the company’s corporate office in Lenexa, Kansas. Applicants must reside in the Kansas City metro area. The position starts onsite and may become remote after successful completion of a 90-day onsite training period.

The associate works with customers to resolve past-due balances through negotiated payment arrangements or refinancing, handling both inbound and outbound collection calls. The role requires extensive knowledge of company products, systems, processes, and sites; reliable attendance; the ability to work cohesively and professionally with colleagues and management in a call-center team; and the ability to meet management-set goals and standards. Associates are expected to seek process improvements that increase efficiency or reduce expenses or loss exposure, and to provide excellent service and a superior customer experience.

This is a full-time position with an eight-hour weekday schedule, 9 a.m. to 6 p.m. Monday through Friday, including an hour for lunch. Starting pay is $18 per hour, with generous bonus potential. A $500 sign-on bonus is paid in two $250 installments: one after 90 days of employment and one after six months, subject to normal payroll taxes.

Requirements

• At least one year of collections experience.
• At least 18 years of age.
• High school diploma or GED.
• Must reside in the Kansas City metro area.
• Ability to work professionally and cohesively with peers and management in a call-center team.
• Reliable attendance.

Nice To Haves

• Additional call-center experience.
• Some college.

Responsibilities

• Collect on delinquent and defaulted loans while ensuring compliance with company, local, state, and federal policies, procedures, and laws.
• Retain customers by resolving past-due balances through negotiated payment arrangements or refinancing.
• Handle inbound and outbound collection calls to resolve customer loan balances.
• Maintain predictable and reliable attendance.
• Develop and maintain extensive product, system, process, and site knowledge.
• Work cohesively and professionally with company peers and management in a call-center team, remotely or onsite.
• Meet goals and standards set by the management team.
• Look for process and procedure improvements that increase efficiency or minimize expense or loss exposure.
• Provide excellent service and a superior experience to customers.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Potential $500 sign-on bonus, paid in two installments subject to normal payroll taxes
• Generous bonus potential

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED