Collections Associate

Vital Care Infusion Services • Meridian, MS

3d • Onsite

About The Position

The Collections Associate supports timely collection and resolution of outstanding insurance balances to advance organizational revenue cycle goals. The role handles account follow-up, front-end claim rejection resolution, supplemental payer claims billing, short-payment analysis, and review of Tier 4, Tier 5, and Tier 6 accounts. It contributes to healthy accounts receivable, improved cash flow, reduced aging balances, and a positive financial experience for patients and payer partners.

The position is initially office-based. After 120 days, remote work may be considered for employees who meet productivity, quality, attendance, and performance expectations, subject to business needs.

Vital Care is a pharmacy franchise business serving patients with chronic and acute conditions. It has over 100 franchised infusion pharmacies and clinics in 35 states, with a focus on underserved and secondary markets. Vital Care guides franchise owners through launching, growing, and successfully operating their businesses.

Requirements

• High school diploma or GED.
• At least one year of experience in healthcare revenue cycle, medical billing, collections, accounts receivable, or customer service.
• Working knowledge of healthcare reimbursement methodologies and payer processes.
• Excellent English communication skills, including listening, speaking, understanding, and writing.
• Proficient typing and computer skills for accurately processing orders and tickets.
• Strong organizational skills and ability to maintain clear, complete records of activities, cases, and related documentation.
• Knowledge and skill in using the MS Office suite.
• Disciplined work ethic and ability to work remotely with little direct supervision and meet production and quality targets.

Nice To Haves

• Previous remote work experience.

Responsibilities

• Review and work Tier 4, Tier 5, and Tier 6 account inventories.
• Manage assigned accounts receivable inventory and follow up promptly on outstanding insurance balances.
• Contact insurance companies and other responsible parties to resolve unpaid, underpaid, or denied claims.
• Research and resolve claim rejections, account discrepancies, denials, underpayments, payment variances, and billing issues.
• Review payer contracts, remittance advice, EOBs, and claim histories to identify reimbursement opportunities.
• Submit appeals, reconsiderations, corrected claims, and supporting documentation as needed to secure reimbursement.
• Perform front-end claim rejection review and resolution activities.
• Process supplemental payer billing and follow-up activities.
• Maintain complete and accurate documentation in the patient accounting system.
• Collaborate with Franchise, Intake, Authorization, Billing, Posting, and other internal teams.
• Comply with HIPAA, payer requirements, and company policies.
• Meet or exceed productivity, quality, collection, and aging-reduction goals.
• Participate in process improvement initiatives.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision plans.
• Flexible spending and health savings accounts.
• Paid time off, personal days, and company-paid holidays.
• Paid paternal leave.
• Volunteerism days off.
• Company-sponsored basic life insurance and long-term disability insurance.
• Employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
• 401(k) matching.
• Tuition reimbursement.
• Employee assistance programs covering mental health, financial, and legal support.
• Rewards programs offered by the medical carrier.
• Professional development and growth opportunities.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED