Collections - Associate II

Fiserv•Coral Springs, FL

About The Position

The Collections Associate II is responsible for collecting unpaid consumer debt through inbound and outbound calls in a call center environment. The role involves managing assigned consumer debt inventory and meeting departmental collection targets. The associate works in compliance with applicable regulations and internal performance standards, uses skip-tracing tools to obtain current customer information, provides daily coverage of accounts until payment arrangements are made, records discussions and actions in the collections system or database, and navigates multiple systems efficiently.

Requirements

High school graduate or GED.
At least 1 year of collections and/or customer service experience.
Prior experience working in a call center.
Commercial Collections (B2B) experience.
Knowledge of applicable regulations.
Demonstrated skip-tracing skills and ability.
Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future are not considered.

Nice To Haves

Knowledge of collections regulations, including the Fair Debt Collection Practices Act.

Responsibilities

Collect unpaid consumer debt through inbound and outbound dialing in a call center environment.
Manage assigned consumer debt inventory and meet departmental collection performance targets.
Collect accounts in compliance with applicable regulations and internal performance standards.
Use skip-tracing tools to obtain up-to-date customer information.
Provide daily coverage of accounts until payment arrangements have been made.
Document discussions and actions in the collections system or database.
Multitask and navigate quickly through various systems.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Professional growth through training, development, and internal mobility opportunities.
Retirement planning and discounted shares through the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available from day one.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.