Collections Specialist II- Bloomsburg

Journey Bank•Bloomsburg, PA

6d•Onsite

About The Position

Journey Bank is seeking a full-time Collections Specialist II for its Lightstreet Office. The position supports the collections department by collecting past-due loans and maximizing recovery of financial resources related to problem loan accounts. The role is responsible for achieving goals established in the department’s annual operating plan, coordinating work within the department and with other departments, following collection policies and procedures, communicating with appropriate personnel, responding to inquiries, and maintaining records and assigned reports. The position reports to the Loan Administration Officer. Duties include reviewing assigned delinquent-loan listings; contacting delinquent borrowers to obtain late payments; using recovery methods allowed under loan contracts; documenting collection actions; maintaining delinquent-account records; reviewing Bank records and transactions to resolve misapplied payments; locating customers with whom the Bank has lost contact; notifying customers of their rights and amounts due; preparing management reports; monitoring delinquencies; coordinating past-due-account collections with Managers and Officers; and following regulatory guidelines. The employee also coordinates tasks and information with colleagues and other departments, responds to requests within established time frames and policies, and maintains appropriate records and reports. The role requires an associate’s degree in Business or a related field, specialized collection education or training, and at least three years of related experience. Work hours are Monday through Friday, 37.5 hours per week. Job offers are contingent upon the results of a criminal record check, drug screening, and credit check.

Requirements

Associate’s degree in Business or a related field.
Specialized collection education or training.
A minimum of three years of related experience.
Proficient reading, writing, grammar, and math skills.
Proficient interpersonal relations and communication skills.
Thorough knowledge of collection procedures and regulations affecting the collection function.
Working knowledge of purchasing and inventory control systems and procedures.
Moderate PC skills.
Ability to lift items weighing 50 pounds or less.
Visual and auditory skills.
Valid driver’s license.

Responsibilities

Collect past-due loans and maximize recovery of financial resources related to problem loan accounts.
Achieve goals established in the department’s annual operating plan.
Review listings of assigned delinquent loans and communicate with borrowers to obtain late payments.
Use recovery methods permitted by loan contracts and document collection actions.
Establish and maintain records relating to delinquent loan accounts.
Review Bank records and transactions to resolve misapplied payments.
Locate customers with whom the Bank has lost contact and notify customers of their rights and amounts due.
Prepare management reports and maintain control over delinquencies.
Coordinate collection of past-due accounts with Managers and Officers.
Follow collection operating policies, procedures, and regulatory guidelines, and support the Bank’s risk management and compliance requirements.
Coordinate work and information with personnel in the department and other departments.
Respond to inquiries and information requests within established time frames and policies.
Maintain appropriate records and provide assigned reports.