Collections Specialist II- Bloomsburg

Journey Bank•Bloomsburg, PA

8d•Onsite

About The Position

Journey Bank is seeking a full-time Collections Specialist II for its Lightstreet Office. The role supports the collections department by collecting past-due loans and maximizing recovery of financial resources associated with problem loan accounts. It reports to the Loan Administration Officer and works with personnel across the department and other departments to coordinate collection activity and information flow. The position includes contacting delinquent borrowers, pursuing recovery under loan contract terms, documenting collection actions, maintaining account records and delinquency controls, resolving misapplied payments, locating customers, notifying customers of their rights and amounts due, and preparing management reports. The specialist also helps achieve the department’s annual operating plan goals, responds to inquiries, follows established policies and procedures, and supports regulatory compliance and the Bank’s risk management and safety and soundness.

Requirements

Associate’s degree in Business or a related field.
Specialized collection education or training.
A minimum of three years of related experience.
Proficient reading, writing, grammar, and math skills.
Proficient interpersonal relations and communication skills.
Thorough knowledge of collection procedures and regulations affecting the collection function.
Working knowledge of purchasing and inventory control systems and procedures.
Moderate PC skills.
Ability to lift items weighing 50 pounds or less.
Visual and auditory skills.
Valid driver’s license.

Responsibilities

Receive and review listings of assigned delinquent loans.
Communicate with delinquent borrowers in an attempt to obtain late payments.
Use methods of resource recovery allowed under loan contract terms.
Document collection actions and establish and maintain records for delinquent loan accounts.
Review Bank records and transactions to resolve misapplied payments.
Locate customers with whom the Bank has lost contact.
Notify customers of their rights and the amount due.
Prepare reports for management and maintain control over delinquencies.
Coordinate collection of past-due accounts with managers and officers.
Achieve goals assigned as part of the department’s annual operating plan.
Follow operating policies, procedures, regulatory guidelines, applicable laws, and organizational policies.
Coordinate work with department personnel and other departments to ensure an efficient flow of information.
Communicate with management and personnel to integrate goals and activities.
Respond to inquiries and information requests from Bank personnel, customers, and others within established time frames and policies.
Maintain appropriate records and provide assigned reports.