Collections Specialist II- Muncy

Journey Bank•Muncy, PA

6d•Onsite

About The Position

Journey Bank is seeking a full-time Collections Specialist II for its Muncy Office. Journey Bank is an independent community bank with over $1 billion in assets, 22 locations, and 275 employees, headquartered in Bloomsburg, Pennsylvania. The position is part of the Collections Team and reports to the Loan Administration Officer. The Collections Specialist II performs collection and administrative duties to support effective collection of past-due loans and maximize recovery of financial resources tied to problem loan accounts. The role supports the department’s annual operating plan, coordinates work across departments, follows collection policies and procedures, communicates with relevant personnel, responds to inquiries, maintains records, and provides assigned reports. The position works Monday through Friday, 37.5 hours per week. Journey Bank offers competitive compensation and a benefits package that includes a 401(k) with company match, paid holidays, and vacation. All job offers are contingent on criminal record, drug, and credit checks. Journey Bank is an Equal Opportunity Employer.

Requirements

Associate’s degree in Business or a related field.
Specialized collection education or training.
At least three years of related experience.
Proficient reading, writing, grammar, and math skills.
Proficient interpersonal relations and communication skills.
Thorough knowledge of collection procedures and regulations affecting the collection function.
Working knowledge of purchasing and inventory control systems and procedures.
Moderate PC skills.
Ability to lift items weighing 50 pounds or less.
Visual and auditory skills.
Valid driver’s license.

Responsibilities

Review listings of assigned delinquent loans.
Contact delinquent borrowers to seek late payments.
Use recovery methods available under loan contract terms.
Document collection actions and establish and maintain delinquent loan account records.
Review Bank records and transactions to resolve misapplied payments.
Locate customers with whom the Bank has lost contact.
Notify customers of their rights and amounts due.
Prepare management reports and maintain control over delinquencies.
Coordinate collection of past-due accounts with Managers and Officers.
Follow regulatory guidelines and applicable laws, organizational policies, and procedures supporting risk management and the Bank’s safety and soundness.
Achieve goals assigned as part of the department’s annual operating plan.
Coordinate tasks with personnel within the department and across other departments to support efficient information flow.
Communicate with management and personnel to integrate goals and activities.
Respond to inquiries and information requests from Bank personnel, customers, and others within established time frames and policies.
Maintain appropriate records and provide assigned reports.