Collections Associate

Americold • Atlanta, GA

4d

About The Position

The Collections Associate performs activities needed for effective and efficient collections processing while maintaining positive customer relationships. The role reviews customer accounts, resolves billing disputes, manages delinquent items, and prepares collections documentation. It also involves working with third-party agencies and supporting efforts to facilitate prompt payment.

Requirements

• Associate degree or equivalent work experience.
• At least 2 years of experience in collections, accounting, or customer service focused on account management.
• Experience with Oracle accounts receivable.
• Proficiency in MS Word and advanced Excel for reporting and account analysis.
• Ability to analyze customer accounts and resolve billing disputes using spreadsheets.

Nice To Haves

• Bachelor's degree preferred.
• Effective verbal and written communication.
• Ability to manage multiple tasks efficiently.
• Initiative and ability to work independently with minimal guidance.
• Ability to adapt and maintain a positive attitude in a high-volume and changing environment.
• Commitment to meeting deadlines and maintaining consistency.
• Ability to collaborate effectively within a team and across organizational levels.
• Attention to detail and strong organizational skills.

Responsibilities

• Review customer aging and identify past-due items for collection.
• Analyze customer accounts and resolve complex billing disputes with assistance from relevant departments.
• Make collection calls and send communications to delinquent accounts.
• Prepare documentation for warehouse liens and work with third-party collection agencies as directed.
• Manage a follow-up system to ensure delinquent items are resolved according to department goals.
• Investigate and resolve customer account overpayments and deductions, and prepare management reports as needed.
• Coordinate information between customers and internal parties to facilitate prompt payments and encourage adherence to established payment terms.
• Perform other essential duties as applicable and assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree