Collections Associate

Planned Parenthood of the Pacific Southwest • San Diego, CA

1d • $23 - $24

About The Position

Planned Parenthood of the Pacific Southwest is seeking a detail-oriented Collections Associate to support its Billing & Collections Department. The role provides administrative and clerical support to help ensure patient accounts are processed accurately and on time. It is suited to an organized, customer-service-focused person who enjoys working collaboratively in a healthcare environment.

The Collections Associate processes patient payments, assists with lockbox processing and reconciliation, handles billing and collections correspondence, coordinates patient refunds, and manages department mail. The position also maintains patient-account records, supports departmental staff with administrative tasks and special projects, and follows organizational policies and patient confidentiality requirements.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to work independently while contributing to a team-oriented environment.

Nice To Haves

• Previous administrative, clerical, billing, collections, or healthcare office experience preferred.

Responsibilities

• Process and post payments accurately to patient accounts.
• Assist with lockbox processing and reconciliation activities.
• Prepare and respond to billing and collections correspondence.
• Coordinate and process patient refund requests.
• Manage incoming and outgoing department mail.
• Maintain accurate records and documentation related to patient accounts.
• Support billing and collections staff with administrative and clerical tasks.
• Assist with special projects and other departmental duties as assigned.
• Ensure compliance with organizational policies and patient confidentiality requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED