Bilingual Collections Associate I

Sunbit•Las Vegas, NV

10d•Onsite

About The Position

Sunbit is seeking a self-motivated, ambitious Bilingual Collections Associate for its Las Vegas, Nevada office. The role focuses on contacting customers with overdue accounts to find resolutions, including collecting the overdue amount or negotiating installment payment plans. The position is hourly and requires schedule flexibility, with possible nights and/or weekends. It is based in an in-office call center and is not remote.

Requirements

At least 2 years of collections experience.
Good listening skills.
Strong communication and negotiation skills.
Patience and stress management skills.
Problem-solving and critical-thinking skills.
Friendly and helpful phone demeanor.
Basic technical troubleshooting skills.
Strong typing and computer skills.
Ability to access Sunbit systems from a mobile device using biometric authentication, such as FaceID or fingerprint.

Nice To Haves

Prior call center experience; B2B and B2C experience is a plus.

Responsibilities

Contact customers with overdue accounts to collect outstanding amounts or negotiate installment payment plans.
Maintain records of customer contacts and attempted contacts, as well as payments collected.
Submit regular reports on unpaid accounts and repayment progress.
Comply with federal and state rules and regulations governing collections.

Benefits

Competitive pay of $22.00 per hour, with a pay increase after 12 months and tenure bonuses at 6 and 12 months.
Gamification incentives for additional earning potential.
Stock options.
12 days of PTO in the first year, increasing thereafter.
Holiday pay.
Medical, dental, vision, life, employee assistance program (EAP), flexible spending account (FSA), and maternity leave options.
Health savings account (HSA).
Pet insurance.
401(k) plan with matching.
Casual dress.
Team events and Spirit Days.
Mission-driven, empowered, collaborative environment.
State-of-the-art customer care contact center.
Open-door policy and open-office floor plan.