Bilingual Collections Specialist I, Customer Care

Resurgent Capital Services•Greenville, SC

3d•$20 - $21•Onsite

About The Position

Resurgent Capital Services is hiring a Bilingual Collections Specialist I for its Customer Care team. The role supports account owners and authorized individuals by providing accurate information, resolving account inquiries, investigating account records, and determining appropriate resolutions. Specialists handle inbound and outbound phone calls, document and update account information, negotiate payment arrangements, and collect payments when applicable. They must maintain accurate records, follow applicable federal, state, and company compliance requirements—including FDCPA regulations—and meet productivity, quality, and audit standards. The position requires professionalism, empathy, confidentiality, and sound judgment when handling sensitive conversations. This is a full-time, 40-hour-per-week position with a stable shift schedule. Contact center operating hours are Monday through Thursday, 8:00 a.m. to 9:00 p.m.; Friday, 8:00 a.m. to 7:00 p.m.; and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. Current schedule options are listed in the posting. Shifts that include Mondays, Saturdays, and Sundays receive premium pay. The employer offers hourly pay of $20.00–$21.00, based on experience, monthly incentive opportunities, and a range of healthcare, retirement, career development, and workplace benefits.

Requirements

Bilingual ability is required.
High school diploma or GED is required.
Strong verbal and written communication skills.
Ability to remain calm, professional, and empathetic during challenging interactions.
Strong problem-solving, investigation, and analytical abilities.
Ability to quickly learn and apply a broad range of account and regulatory knowledge.
High attention to detail and excellent documentation practices.
Ability to work independently with minimal supervision.
Flexibility with job functions and scheduling.
Strong integrity, work ethic, and commitment to confidentiality.
Computer proficiency, including Microsoft Office and navigating multiple systems simultaneously.
Efficient and accurate data-entry and typing skills.
Must become company-certified in FDCPA compliance.

Nice To Haves

Call center, customer service, collections, sales, telemarketing, or financial services experience is preferred but not required.
Payment negotiation experience is preferred but not required.

Responsibilities

Assist account owners or authorized individuals by providing accurate, timely information and resolving account-related inquiries.
Collect, document, and update account information during phone interactions.
Negotiate payment arrangements and collect payments when applicable.
Investigate account history, conversations, and documentation to determine appropriate resolutions.
Apply appropriate solutions, including status updates, call routing, documentation, and follow-up actions.
Maintain the integrity and accuracy of systems through thorough documentation and updates.
Adhere to federal, state, and company compliance requirements, including FDCPA regulations.
Contact consumers through inbound and outbound calls, including use of manual and auto dialers.
Maintain established productivity, efficiency, and quality performance levels.
Meet or exceed Quality Assurance and Internal Quality standards, with a minimum expectation of 97% across applicable audits and measures.
Manage sensitive or emotional conversations professionally, objectively, and empathetically.
Perform administrative and other duties assigned by management.

Benefits

Competitive hourly pay of $20.00–$21.00 based on experience.
Monthly incentive opportunities, including a collections commission plan with uncapped earning potential.
Eligibility for role leveling and promotion as early as six months.
Long-term career growth; over 60% of roles are filled internally.
Annual merit increases based on performance.
Comprehensive healthcare benefits, wellness discounts, company HSA contributions up to $1,600, and free preventative medications for chronic conditions.
On-site clinic with nurse practitioner.
Supplemental benefits including parental leave, infertility and adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance.
Safe Harbor 401(k) with company contributions up to 4.5%.
Casual work environment.
On-site fitness center.
Company-paid downtown parking up to $1,000 annually.
Tuition reimbursement up to $5,000 annually, subject to restrictions.
Employee Referral Bonus Program.
Dependent Scholarship Program.
Community involvement and volunteer opportunities.
Special awards, contests, and recognition incentives.
Supportive, high-performing team.
Premium pay for shifts that include Mondays, Saturdays, and Sundays.