Collections Specialist I, Customer Care

Resurgent Capital Services•Greenville, SC

3d•$20 - $21•Onsite

About The Position

Resurgent Capital Services is hiring a Collections Specialist I to assist account owners or authorized individuals with account-related inquiries and resolutions. The role involves phone-based customer interactions, account investigation and documentation, payment negotiations, and collecting payments when applicable. Specialists are expected to maintain accurate records, comply with federal, state, and company requirements—including FDCPA regulations—and meet established productivity, efficiency, quality, and audit standards. The position requires professionalism, empathy, discretion, and the ability to handle sensitive or emotional conversations. This is a full-time, 40-hour-per-week role with a stable shift schedule. Contact center hours are Monday–Thursday, 8:00 a.m.–9:00 p.m.; Friday, 8:00 a.m.–7:00 p.m.; and Saturday and Sunday, 9:00 a.m.–5:00 p.m. Current schedules include weekday and weekend combinations, and premium pay is offered for shifts that include Mondays, Saturdays, and Sundays. Resurgent describes itself as an industry-leading financial services company committed to innovation, superior service, integrity, and compliance. The company offers competitive hourly pay, incentive opportunities, career advancement, healthcare and supplemental benefits, and other workplace and education benefits.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Ability to remain calm, professional, and empathetic during challenging interactions.
Strong problem-solving, investigation, and analytical abilities.
Ability to quickly learn and apply a broad range of account and regulatory knowledge.
High attention to detail and excellent documentation practices.
Ability to work independently with minimal supervision.
Flexibility with job functions and scheduling.
Strong integrity, work ethic, and commitment to confidentiality.
Computer proficiency, including Microsoft Office and the ability to navigate multiple systems simultaneously.
Efficient and accurate data entry and typing skills.
Must become company-certified in FDCPA compliance.

Nice To Haves

Call center, customer service, collections, sales, telemarketing, or financial services experience.
Payment negotiation experience.

Responsibilities

Assist account owners or authorized individuals by providing accurate, timely information and resolving account-related inquiries.
Collect, document, and update account information during phone interactions.
Negotiate payment arrangements and collect payments when applicable.
Investigate account history, conversations, and documentation to determine appropriate resolutions.
Apply appropriate solutions, including status updates, call routing, documentation, and follow-up actions.
Maintain the integrity and accuracy of systems through thorough documentation and updates.
Adhere to federal, state, and company compliance requirements, including FDCPA regulations.
Contact consumers through inbound and outbound calls, including use of manual and auto dialers.
Maintain established productivity, efficiency, and quality performance levels.
Achieve or exceed Quality Assurance and Internal Quality standards, with a minimum expectation of 97% across applicable audits and measures.
Manage sensitive or emotional conversations professionally, objectively, and empathetically.
Perform administrative and other duties assigned by management.

Benefits

Competitive hourly pay of $20.00–$21.00, based on experience.
Monthly incentive opportunities, including a collections commission plan with uncapped earning potential.
Eligibility for role leveling and promotion as early as six months.
Long-term career growth; over 60% of roles are filled internally.
Annual merit increases based on performance.
Comprehensive healthcare benefits, including wellness discounts and company HSA contributions up to $1,600.
Free preventative medications for chronic conditions.
On-site clinic with a nurse practitioner.
Supplemental benefits including parental leave, infertility and adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance.
Safe Harbor 401(k) with company contributions up to 4.5%.
Casual work environment.
On-site fitness center.
Company-paid downtown parking up to $1,000 annually.
Tuition reimbursement up to $5,000 annually, with restrictions.
Employee Referral Bonus Program.
Dependent Scholarship Program.
Community involvement and volunteer opportunities.
Special awards, contests, and recognition incentives.
Opportunity to work with a supportive, high-performing team.
Premium pay for shifts that include Mondays, Saturdays, and Sundays.