Registration Specialist - Emergency Department

Lehigh Valley Health Network • Hellertown, PA

5d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling accurately in an emergency department with varying levels of patient care. Conducts interviews by phone and in person to establish patient accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Educates patients about financial responsibilities and collects out-of-pocket fees. The position involves adapting to changing volumes and demands, responding professionally in a noisy, high-stress environment, and reacting quickly in critical situations.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to accident or illness.
• Successfully pass required training in two attempts or fewer.
• Ability to adapt positively and professionally to changing volumes and demands while managing time and prioritizing tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical-thinking skills.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before a test or treatment when an order is incomplete or inaccurate.
• Scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
• Obtain signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and confer with colleagues and providers to resolve them.
• Maintain registration accuracy and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED