Registration Specialist - Emergency Department

Lehigh Valley Health Network • Allentown, PA

3d • Onsite

About The Position

Coordinates all aspects of patient registration, insurance verification, and patient scheduling accurately in an emergency department serving patients with varying levels of care needs. Conducts interviews by phone and in person to establish patient accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Successfully complete required training in two attempts or fewer.
• Adapt positively and professionally to changing volumes and demands while effectively managing time and prioritizing tasks.
• Remain calm and resilient in a noisy, high-stress environment.
• React quickly in critical situations using critical-thinking skills.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to create a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before testing or treatment when an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
• Obtain required signatures, including consents specific to the services being provided, to support timely reimbursement.
• Determine and collect patient financial liability, prepare estimates when applicable, and refer patients to financial resources for assistance with financial counseling.
• Review the daily schedule, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED