Registration Specialist - Emergency Department

Schuylkill•Hellertown, PA

2d•Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling. The role conducts phone and in-person interviews to gather demographic, insurance, and clinical information, establish patient accounts, support appropriate scheduling, and help secure financial clearance. In the emergency department, the specialist works with patients across varying levels of care, explains financial responsibilities, and collects out-of-pocket fees. The position requires a welcoming, accurate, and responsive approach to patients, including people seeking emergency services or treatment for an accident or illness. The specialist must adapt to changing volumes and demands, prioritize tasks, and remain calm and resilient in a noisy, high-stress environment. This is an onsite position at Lehigh Valley Hospital–Hellertown, with an evening shift, variable schedule, and holiday rotation.

Requirements

High school diploma or GED.
One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
Computer and typing proficiency.
Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
Must successfully pass required training in two attempts or less.
Ability to adapt positively and professionally to changing volumes and demands, manage time effectively, and prioritize tasks.
Ability to remain calm and resilient in a noisy, high-stress environment.
Ability to react quickly in critical situations using critical-thinking skills.

Nice To Haves

Associate’s degree in healthcare or a related field.
Two years of registration or insurance-verification experience in a healthcare setting.
Knowledge of medical terminology.
Bilingual Spanish/English.

Responsibilities

Interview patients using open-ended questions to gather demographic, insurance, referral or authorization, and other pertinent information.
Create a welcoming, positive patient experience throughout in-person and phone registration.
Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before a test or treatment when an order is incomplete or inaccurate.
Scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
Obtain required signatures, including service-specific consents, to support timely reimbursement.
Determine and collect patient financial liability and create estimates when applicable.
Refer patients to financial resources for assistance with financial counseling as needed.
Review daily schedules, identify potential conflicts affecting department flow, and confer with colleagues and providers to resolve them.
Maintain compliance with registration accuracy.
Educate patients about financial responsibilities and collect out-of-pocket fees.