Registration Specialist - Emergency Department

Schuylkill • Allentown, PA

1d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling in an emergency department serving patients with varying levels of care needs. The role conducts interviews in person and by phone to gather demographic, insurance, and clinical information, establish patient accounts, support appropriate scheduling, and help ensure financial clearance. The specialist explains patients’ financial responsibilities and collects out-of-pocket fees while providing a welcoming and positive experience.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to accident or illness.
• Must successfully pass required training in two attempts or fewer.
• Ability to adapt positively and professionally to changes in volume and demands, manage time effectively, and prioritize tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment and react quickly in critical situations using critical thinking skills.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before testing or treatment when an order is incomplete or inaccurate.
• Accurately scan insurance cards, prescriptions, patient identification, regulatory forms, and other relevant documents.
• Obtain signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and consult colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED