Registration Specialist - Emergency Department

Lehigh Valley Health Network•Hellertown, PA

3d•Onsite

About The Position

Coordinates all aspects of patient registration, insurance verification, and patient scheduling accurately in an emergency department serving patients with varying levels of care needs. Conducts interviews by phone and in person to establish patient accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees. The position is onsite at Lehigh Valley Hospital–Hellertown and works an evening shift on a variable schedule with holiday rotation.

Requirements

High school diploma or GED.
At least one year of customer service experience or one year in a healthcare environment such as a hospital or physician’s office.
Computer and typing proficiency.
Ability to interact with a diverse customer base, including people seeking emergency services or treatment after an accident or illness.
Must successfully pass required training in two attempts or fewer.
Ability to adapt positively and professionally to changing volumes and demands, manage time effectively, and prioritize tasks.
Ability to remain calm and resilient in a noisy, high-stress environment.
Ability to react quickly in critical situations using critical-thinking skills.
Ability to lift and carry 25 pounds; frequent sitting and standing, and frequent keyboard use.

Nice To Haves

Associate degree in healthcare or a related field.
Two years of registration or insurance-verification experience in a healthcare setting.
Knowledge of medical terminology.
Bilingual Spanish/English.

Responsibilities

Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
Engage patients throughout registration to provide a welcoming, positive experience in person or by phone.
Verify that referring providers’ orders are complete and match scheduled appointments, obtaining a new order before a test or treatment when an order is incomplete or inaccurate.
Accurately scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
Obtain required signatures, including service-specific consents, to support timely reimbursement.
Determine and collect patient financial liability and prepare estimates when applicable.
Refer patients to financial resources for assistance with financial counseling as needed.
Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
Maintain compliance with registration accuracy.
Educate patients about financial responsibilities and collect out-of-pocket fees.