Registration Specialist - Emergency Department

Schuylkill • Bethlehem, PA

4d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling in an emergency department serving patients with varying levels of care needs. The role interviews patients in person and by phone to collect demographic, insurance, and clinical information, establish accounts, and support appropriate scheduling and financial clearance. The specialist also explains patients’ financial responsibilities and collects out-of-pocket fees, while contributing to a welcoming patient experience in a fast-paced, high-stress environment.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment for an accident or illness.
• Must successfully pass required training in two attempts or fewer.
• Ability to adapt positively and professionally to changing volumes and demands, manage time effectively, and prioritize tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical-thinking skills.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Spanish-English bilingual skills.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral, authorization, and other pertinent information.
• Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a corrected or new order before testing or treatment when necessary.
• Accurately scan insurance cards, scripts, identification, and other pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and coordinate with colleagues and providers to resolve them.
• Maintain registration accuracy and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED