Registration Specialist - Emergency Department

Lehigh Valley Health Network • Easton, PA

3d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling in an emergency department serving patients with varying levels of care needs. The role conducts phone and in-person interviews to gather demographic, insurance, and clinical information, establish patient accounts, support appropriate scheduling, and help ensure financial clearance. The specialist educates patients about financial responsibilities and collects out-of-pocket fees.

The position requires a welcoming, accurate, and responsive approach when working with patients seeking emergency services. It includes reviewing orders and schedules, collecting required documentation and signatures, identifying scheduling conflicts, and maintaining registration accuracy. The work is onsite at Lehigh Valley Hospital–Hecktown Oaks on a night-shift schedule.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency care for accidents or illnesses.
• Must successfully pass required training within two attempts.
• Ability to adapt positively and professionally to changing volumes and demands while managing time and prioritizing tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to respond quickly in critical situations using critical-thinking skills.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance-verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other relevant information.
• Engage patients during registration to provide a welcoming and positive experience in person or by phone.
• Verify that referring providers’ orders are complete and match scheduled appointments; obtain a corrected or new order before testing or treatment when needed.
• Accurately scan insurance cards, prescriptions, patient identification, regulatory forms, and other pertinent documentation.
• Obtain required patient signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and prepare estimates when applicable.
• Refer patients to financial resources when financial counseling or assistance is needed.
• Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED