Registration Specialist - Emergency Department

Schuylkill • Easton, PA

2d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling accurately in an emergency department serving patients with varying levels of care needs. Conducts patient interviews in person and by phone to gather demographic, insurance, and clinical information, establish patient accounts, support appropriate scheduling, and ensure financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees. The position is onsite at Lehigh Valley Hospital–Hecktown Oaks, with a night-shift schedule.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience or 1 year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Must pass required training in two attempts or fewer.
• Ability to adapt positively and professionally to changing volumes and demands, manage time effectively, and prioritize tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical-thinking skills.
• Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use.

Nice To Haves

• Associate degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to create a welcoming and positive experience, in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before testing or treatment if an order is incomplete or inaccurate.
• Accurately scan insurance cards, prescriptions, patient identification, and pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain registration accuracy and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED