Registration Specialist - Emergency Department

Lehigh Valley Health Network • Hellertown, PA

5d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling accurately. Conducts patient interviews by phone and in person to establish accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Works in an emergency department with varying levels of patient care. Educates patients about their financial responsibilities and collects out-of-pocket fees.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Successfully pass required training in two attempts or fewer.
• Ability to adapt positively and professionally to changing volumes and demands while managing time and prioritizing tasks effectively.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical-thinking skills.
• Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use. Patient-care providers may also need to kneel, bend, squat, and perform CPR.

Nice To Haves

• Associate degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other relevant information.
• Engage patients throughout registration to provide a welcoming, positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before testing or treatment when an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable; refer patients to financial resources for assistance with financial counseling.
• Review daily schedules, identify potential scheduling conflicts that could affect department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED