Registration Specialist - Emergency Department

Lehigh Valley Health Network • Bethlehem, PA

8d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling in an emergency department. The role conducts patient interviews by phone and in person to gather demographic, insurance, and clinical information, establish patient accounts, support appropriate scheduling, and help ensure financial clearance. The specialist educates patients about financial responsibilities and collects out-of-pocket fees. The role serves patients with varying levels of emergency care needs and contributes to a welcoming, positive patient experience.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience or 1 year in a healthcare environment such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment following an accident or illness.
• Successfully complete required training in two attempts or fewer.
• Ability to adapt positively and professionally to changing volumes and demands, manage time effectively, and prioritize tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical-thinking skills.
• Lift and carry up to 25 pounds; frequent sitting and standing; frequent keyboard use.

Nice To Haves

• Associate degree in healthcare or a related field.
• 2 years of registration or insurance-verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration in person or by phone to provide a welcoming and positive experience.
• Confirm referring providers' orders are complete and match scheduled appointments; obtain a corrected or new order before testing or treatment when necessary.
• Accurately scan insurance cards, prescriptions, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability, create estimates when applicable, and refer patients to financial resources or counseling as needed.
• Review the daily schedule, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED