Registration Specialist- Patient Access

WVU Medicine

6d•Onsite

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations. The role obtains and enters patient demographic, billing, and insurance information; handles registration documentation and payments; and supports scheduling and order validation. The specialist also communicates information about insurance, bills, and hospital procedures to patients and their representatives.

Requirements

High school graduate or equivalent.
Complete a state criminal background check and, if applicable, a federal background check as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in accordance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize and recall substantial information or reference written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain demographic, billing, and insurance information from patients or their representatives; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information about insurance, bill payments, and hospital procedures.
Complete managed care pre-certification and authorization tasks when needed.
Prepare consent forms, privacy notices, and other registration paperwork; obtain required signatures, including electronic signatures for consent to treat and financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient-liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer as needed, and follow up on accounts identified by system flags.
Initiate applicable screenings, gather coverage information, and complete associated paperwork.
Perform medical necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check orders for completeness and validate them against scheduled services.