Patient Registration Rep - Patient Access

Henry Ford Health • Rochester, MI

3d

About The Position

Under general supervision, follows standard operating procedures and protocols for patient registration activities, including patient reception, face-to-face check-in, preregistration, confirmation of insurance eligibility, and cash collections. Performs new patient registration and updates registration and insurance information. Responds to inquiries from callers and customers, advocates on their behalf to ensure their needs are met, and serves as a welcoming point of contact by anticipating needs and providing efficient, effective customer relationship management.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed customer service responsibilities, standards, and behaviors over the telephone, in person, and in writing with patients, visitors, and clinical and non-clinical staff.
• Willingness and ability to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Nice To Haves

• One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training or experience.
• Insurance payor systems experience.
• ICD-10 medical terminology experience.

Responsibilities

• Perform patient reception and face-to-face check-in.
• Complete preregistration and new patient registration.
• Confirm insurance eligibility and collect cash payments.
• Update patient registration and insurance information.
• Respond to caller and customer inquiries and advocate to ensure their needs are met.
• Provide welcoming, efficient, and effective customer relationship management.
• Instruct others as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED