Registration Specialist - Union

TRA•Tacoma, WA

10d•Onsite

About The Position

The Registration Specialist is the first point of contact for TRA Medical Imaging patients and clients, greeting them in a friendly and professional manner. The role registers patients for radiology procedures, answers phones, communicates with patients and other medical facilities, collects account payments, and monitors patients and families in the reception area. It also handles routine administrative work, maintains clean and organized workstations and patient areas, scans documents, and uses the RIS system. The position requires teamwork, professional conduct, attention to detail, and sensitivity to confidential information. The role is based at the Union Ave location and is scheduled Monday through Friday, 6:30 a.m. to 2:30 p.m.

Requirements

High school diploma or GED equivalency.
At least 1 year of recent, related experience, or an equivalent combination of education, training, and experience.
General knowledge of radiology procedures, including Mammography, Bone Densitometry, Ultrasound, CT, MRI, NM, FL, PET, and IR.
Working knowledge of CPT codes and the RIS system.
Proper phone etiquette and correct grammar.
Effective customer service skills.
Ability to work effectively in a team environment and behave respectfully toward coworkers.
Ability to communicate professionally with medical facilities, patients, and customers.
Ability to provide geographical directions to outpatient locations.
Excellent verbal communication and good organizational skills.
Knowledge of administrative and clerical procedures and systems, including word processing, typing, and filing.
Ability to manage multiple tasks and carry out instructions effectively.
Current Washington State driver's license or other evidence of equivalent mobility.
Ability to assist in supporting patients of varying weight and to stand, walk, or sit for extended periods.
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
High attention to detail, ability to handle mentally stressful situations, and sensitivity toward confidential information.

Responsibilities

Greet and register patients for radiology procedures, help ensure their comfort, and answer their questions.
Verify patient insurance coverage and demographic information, ensure modality-specific paperwork is complete, and communicate with other medical facilities as needed.
Collect account payments.
Answer phones and communicate professionally with patients, customers, and other medical facilities.
Monitor patients and their families in the reception area.
Perform routine office administrative procedures, including word processing, sorting and reviewing referrals, and faxing.
Keep workstations and patient areas clean and organized.
Scan documents and navigate the RIS system.
Check work email daily.
Follow HIPAA privacy and security policies and procedures.
Work as part of a team and assume other responsibilities as assigned by the site manager or lead.
Perform other related work as required.