Registration Specialist - Union

TRA – Union IR•Tacoma, WA

11d•$20 - $27•Onsite

About The Position

The Registration Specialist is the first point of contact for TRA Medical Imaging patients and clients. The role greets patients and other clients professionally, registers patients for radiology procedures, answers phones, communicates with patients and medical facilities, collects account payments, and monitors patients and families in the reception area. The position works as part of a team and may take on other responsibilities assigned by the site manager or lead. It relies on limited judgment and experience to plan and accomplish goals while performing a variety of tasks. The position is based at TRA Medical Imaging’s Union Ave location and is scheduled Monday through Friday, 6:30 AM to 2:30 PM. Work takes place in a normal office or administrative environment, with possible exposure to communicable diseases and limited exposure to ionizing radiation. The work is classified as moderate in physical requirements.

Requirements

High school diploma or GED equivalency.
At least 1 year of recent related experience, or an equivalent combination of education, training, and experience.
General knowledge of radiology procedures, including Mammography, Bone Densitometry, Ultrasound, CT, MRI, NM, FL, PET, and IR.
Working knowledge of CPT codes and the RIS system.
Proper phone etiquette and correct grammar.
Effective customer service skills.
Ability to work effectively in a team environment and behave respectfully toward coworkers.
Ability to communicate professionally with other medical facilities, patients, and customers.
Ability to provide geographical directions to all outpatient locations.
Excellent verbal communication and good organizational skills.
Knowledge of administrative and clerical procedures and systems, including word processing systems, typing, and filing.
Ability to manage multiple tasks and carry out instructions effectively.
Current driver’s license valid in Washington State, or other evidence of equivalent mobility.
Ability to assist in supporting patients of varying weight and to stand, walk, or sit for extended periods.
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment as needed.
High attention to detail, ability to handle mentally stressful situations, and sensitivity toward confidential information.

Responsibilities

Greet and register patients for radiology procedures, ensure their comfort, and answer their questions.
Verify patient insurance coverage and demographic information, ensure modality-specific paperwork is complete, and communicate with other medical facilities as needed.
Collect account payments.
Perform routine office administrative procedures, including word processing, sorting and reviewing referrals, faxing, and keeping workstations and patient areas clean and organized.
Scan documents and navigate the RIS system.
Check work email daily.
Follow HIPAA privacy and security policies and procedures.
Perform other related work as required.