Registration Specialist - Emergency Department

Lehigh Valley Health Network • Hellertown, PA

5d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling. The role conducts interviews by phone and in person to establish patient accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. This position works in an emergency department serving patients with varying levels of care, educates patients about their financial responsibilities, and collects out-of-pocket fees.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician’s office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment because of an accident or illness.
• Must successfully complete required training within two attempts.
• Ability to adapt positively and professionally to changing volumes and demands while managing time and prioritizing tasks effectively.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical thinking skills.

Nice To Haves

• Associate’s degree in health care or a related field.
• Two years of registration or insurance verification experience in a health care setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral, authorization, and other relevant information.
• Engage patients throughout the registration process to provide a welcoming and positive experience in person or by phone.
• Confirm referring providers’ orders are complete and match scheduled appointments, and obtain corrected orders before tests or treatment when necessary.
• Accurately scan insurance cards, scripts, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable; refer patients to financial resources for counseling when needed.
• Review daily schedules, identify conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED