Registration Specialist - Emergency Department

Lehigh Valley Health Network • Hellertown, PA

5d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling in an emergency department with varying levels of patient care. The role conducts patient interviews in person and by phone to establish accounts by gathering demographic, insurance, and clinical information and support appropriate scheduling and financial clearance. The specialist educates patients about financial responsibilities and collects out-of-pocket fees.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment following an accident or illness.
• Must successfully pass required training in two attempts or fewer.
• Ability to adapt positively and professionally to changing volumes and demands while managing time and prioritizing tasks effectively.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical-thinking skills.

Nice To Haves

• Associate degree in healthcare or a related field.
• Two years of registration or insurance-verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Spanish/English bilingual ability.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to provide a welcoming, positive experience in person or by phone.
• Confirm referring providers’ orders are complete and match scheduled appointments; obtain a corrected or new order before testing or treatment when needed.
• Accurately scan insurance cards, scripts, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability, prepare estimates when applicable, and refer patients to financial resources for assistance with counseling.
• Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED