Registration Specialist - Emergency Department

Lehigh Valley Health Network • Gilbertsville, PA

5d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling in an emergency department. The role conducts in-person and phone interviews to gather demographic, insurance, and clinical information, establish patient accounts, support appropriate scheduling, and help secure financial clearance. The specialist works with patients receiving varying levels of emergency care, explains financial responsibilities, and collects out-of-pocket fees. The position is onsite at Lehigh Valley Hospital–Gilbertsville and works the night shift, with a schedule of 2245–0715, every other weekend and every other holiday.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to accident or illness.
• Must successfully pass required training in two attempts or fewer.
• Ability to adapt positively and professionally to changing volumes and demands while managing time and prioritizing tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical-thinking skills.
• Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use. Patient care providers may also need to kneel, bend, squat, and perform CPR.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish and English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before a test or treatment when an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable; refer patients to financial resources for assistance with financial counseling.
• Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED