Registration Specialist - Full Time - Days

Nebraska Methodist Hospital•Council Bluffs, IA

4d•Onsite

About The Position

The Registration Specialist works at Methodist Jennie Edmundson Hospital in Council Bluffs, Iowa, and supports patient registration and dismissal. The role creates accurate patient records by verifying demographics, visit information, insurance coverage, and financial responsibility; collecting payments when appropriate; and coordinating admission reservations with the clinical team. The specialist may perform bedside registration, refer patients to financial counselors, and complete order entry for lab patients registered in Admitting. The position follows a Monday, Tuesday, Wednesday, and Friday schedule from 9:00 AM to 5:30 PM. It requires courteous communication with patients and coworkers, accurate handling of registration documents and payments, adherence to safety, infection-control, and confidentiality policies, and the ability to adapt to department staffing and workflow needs.

Requirements

High school diploma or GED.
Previous experience in health care registration, customer service, insurance, or billing.
Knowledge of phone etiquette and some medical terminology.
Strong computer skills, including navigating Outlook, opening Word and Excel attachments, and using a scanner and copier.
Basic mathematics skills for payment collection, including addition, subtraction, multiplication, and division.
Ability to work independently and collect patient data for entry into the system.
Ability to multitask while attending closely to registration details.
Ability to communicate kindly and courteously with patients and relate to hospital coworkers, including in crisis situations.
Ability to transport or escort patients and guests using stairs, elevators, or ramps; communicate through a glass barrier; and provide transportation to other campus locations within a reasonable timeframe.
Current American Heart Association or American Red Cross Basic Life Support (BLS) certification is required within three months of hire.

Nice To Haves

Medical terminology preferred.
Current American Heart Association or American Red Cross Basic Life Support (BLS) certification is strongly preferred at the time of hire.

Responsibilities

Register and dismiss patients accurately, courteously, and promptly in the electronic registration system.
Review and explain registration forms and obtain patient or representative signatures.
Perform bedside registration and point-of-service collections as needed; scan patient identification documents into the registration encounter.
Obtain, scan, and enter complete payer information and verify insurance eligibility according to department guidelines.
Complete Medicare Secondary Payer questionnaires and payer-specific documents, including an Advance Beneficiary Notice of Noncoverage when required.
Explain copayment requirements respectfully; collect, post, reconcile, and safeguard payments and receipts according to policy, and report discrepancies promptly.
Refer patients to Patient Financial Counselors as appropriate and document referrals and collection attempts, including reasons unsuccessful.
Perform order entry for lab patients registered in Admitting when required.
Follow safety and infection-control guidelines and promptly report unsafe conditions or accidents.
Complete shift tasks and communicate incomplete work, problems, and issues to the supervisor in a timely manner.
Adapt to staffing needs by accepting additional shifts, tasks, projects, and assignments as directed.
Support teamwork, assist coworkers, and contribute to training, cross-training, orientation, and implementation of procedures and schedules.
Respect patients and coworkers and maintain confidentiality and customer-service standards.
Perform other required duties and operate and assist with maintenance of office equipment.
Provide age-appropriate care that supports patient understanding and comfort.
Transport or escort patients and guests to appropriate locations and provide transportation to other campus locations within a reasonable timeframe.