Registration Specialist (full-time)

WVU Medicine•Wheeling, IL

2d•Onsite

About The Position

The Registration Specialist performs administrative and clerical duties to manage patient registration and patient financial obligations. The role obtains and enters patient demographic, billing, and insurance information; assists with insurance and payment questions; prepares registration and privacy paperwork; collects applicable patient payments; and supports scheduling and registration workflows. The position may also handle managed-care authorizations, coverage screenings, and medical-necessity checks. This position is scheduled for 32 hours per week and is non-exempt. It is based at Wheeling Hospital’s Center at 210 Anthoni Drive in Wheeling, West Virginia. The work takes place in a high-volume, fast-paced environment, with exposure to communicable diseases and frequent ongoing interaction with patients, medical staff, and support staff.

Requirements

High school graduate or equivalent.
State criminal background check and Federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in accordance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize and reference information from written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain patient, family, or legal guardian demographic, billing, and insurance information; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information about insurance, bill payment, and hospital procedures.
May obtain managed-care pre-certifications and authorizations.
Prepare consent, privacy-practice, and other registration paperwork; present it for signature and obtain electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient-liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer for patient payments as needed, and follow up on accounts indicated by system flags.
May initiate screenings, obtain information for coverage, and complete relevant paperwork.
Perform medical-necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check order completeness and validate orders against scheduled services.