Registration Specialist - Full Time - Days

Best Care•Council Bluffs, IA

1d•Onsite

About The Position

The Registration Specialist works at Methodist Jennie Edmundson Hospital in Council Bluffs, Iowa, and supports patient registration and admissions. The role creates accurate, thorough registration records by verifying patient demographics, reasons for visits, insurance coverage, and financial information. It verifies eligibility and financial responsibility, collects payments when appropriate, refers patients to financial counselors, and coordinates admission reservations with the clinical team. The position is scheduled Monday, Tuesday, Wednesday, and Friday from 9:00 AM to 5:30 PM. The specialist registers and dismisses patients, explains registration documents, obtains signatures, scans identification and payer documents, and may complete bedside registration and collections. Additional work includes entering orders for laboratory patients, following safety and infection-control policies, completing shift responsibilities, communicating issues to supervisors, helping meet staffing needs, supporting and training coworkers, maintaining confidentiality, and providing care suited to patients’ ages. The role also involves operating office equipment and, as needed, transporting or escorting patients and guests around campus.

Requirements

High school diploma or GED required.
Previous healthcare registration, customer service, insurance, or billing experience required.
Current American Heart Association or American Red Cross Basic Life Support (BLS) certification is required within three months of hire; strongly preferred at the time of hire.
Knowledge of phone etiquette and some medical terminology.
Strong computer skills, including navigating Outlook, working with Word and Excel attachments, and using a scanner and copier.
Basic mathematics skills for handling payment collections, including addition, subtraction, multiplication, and division.
Ability to work independently and collect patient information needed for system entry.
Ability to multitask while paying close attention to registration details.
Ability to interact with patients in a kind, courteous, and helpful manner, and to work with hospital staff and people in crisis situations.
Ability to transport or escort patients and guests via stairs, elevators, or ramps; communicate through a glass barrier; and provide transportation to other campus locations within a reasonable timeframe.
Ability to meet the stated physical demands, including exerting up to 50 pounds of force and performing the listed physical activities.

Nice To Haves

Medical terminology experience or knowledge is preferred.
Current American Heart Association or American Red Cross Basic Life Support (BLS) certification at the time of hire is strongly preferred.

Responsibilities

Register and dismiss patients accurately, courteously, and in a timely manner in the electronic registration system.
Review and explain registration forms and obtain the patient’s or representative’s signatures.
Perform bedside registration and point-of-service collections as needed.
Scan patient identification documents into registration encounters.
Obtain, verify, scan, and enter complete patient insurance and payer information.
Verify insurance eligibility and complete Medicare Secondary Payer questionnaires and other payer-specific documents, including ABNs when required.
Explain copayment requirements respectfully, collect and post payments, complete reconciliation procedures, safeguard cash and receipts, and report discrepancies.
Document collection attempts and failed collection reasons, and refer patients to Patient Financial Counselors when appropriate.
Perform order-entry functions for laboratory patients registered in Admitting, as required.
Follow safety and infection-control guidelines and promptly report unsafe conditions or accidents.
Complete shift tasks and communicate incomplete work, problems, and issues to the supervisor in a timely manner.
Adapt to department staffing needs by working additional shifts and accepting tasks or assignments as directed.
Assist with coworker training and cross-training, new procedures and schedules, department orientation, and support for colleagues.
Maintain respectful interactions and confidentiality in accordance with hospital policies and training.
Perform periodic, situational, and other assigned duties, including operating and assisting with maintenance of office equipment.
Provide care appropriate to the patient’s age and help ensure understanding and comfort with treatment.
Transport or escort patients and guests to appropriate locations when needed.